Shipping policy

Chosen Souls Shipping Policy

Last updated: August 15, 2026

Thank you for shopping with Chosen Souls. We work to process and ship every order as quickly and carefully as possible. Please review the information below for details about order processing, shipping rates, delivery estimates, tracking, and shipping-related concerns.

Order Processing

Most Chosen Souls orders are processed within 2–5 business days after the order is placed.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Many Chosen Souls products are produced or prepared for fulfillment after an order is placed. Processing time is separate from shipping transit time.

During holidays, product launches, promotional periods, or unusually high order volume, processing may take longer than normal.

United States Shipping

We currently offer Standard Shipping for eligible orders within the United States.

Standard Shipping — $8.00
Applies to qualifying orders under $75.

Free Standard Shipping
Available on qualifying U.S. orders of $75 or more.

The shipping options and charges displayed during checkout are based on the items in your order, order value, shipping destination, and the shipping options currently available for that order.

Estimated Delivery Time

Standard shipping within the United States generally takes approximately 3–7 business days after the order has been processed and shipped.

Processing and delivery estimates are not guarantees. Delivery times may be affected by carrier delays, severe weather, holidays, service disruptions, destination, and other circumstances outside the reasonable control of Chosen Souls.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing their tracking information after the order has shipped.

Please allow time for the shipping carrier to activate and update the tracking information after a label has been created.

If you have not received tracking information after your order has been processed and shipped, please contact us at support@chosensouls.store.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. If you notice an address error, contact us as soon as possible at support@chosensouls.store.

Because orders may enter production or fulfillment shortly after being placed, we cannot guarantee that a shipping address can be changed after processing has begun.

Chosen Souls is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery network.

Chosen Souls is not responsible for carrier delays outside our reasonable control; however, we will assist customers in investigating shipping problems whenever reasonably possible.

If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact support@chosensouls.store with your order number.

We may ask that sufficient time be allowed for carrier investigation before determining the appropriate resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location and any secure package areas.
Check with other members of your household.
Check with neighbors, property management, or building staff when applicable.
Allow a short period of time in case the carrier marked the package delivered shortly before completing delivery.

If the package still cannot be located, please contact the shipping carrier and notify us at support@chosensouls.store so we can assist where reasonably possible.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact support@chosensouls.store within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs of the item and packaging when possible.

Damaged, defective, misprinted, and incorrect items are handled according to our Return & Refund Policy.

Split Shipments

In some circumstances, items within the same order may be shipped separately. If this occurs, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping solely because Chosen Souls or its fulfillment providers divide an eligible order into multiple shipments.

International Shipping

Chosen Souls does not currently guarantee international shipping availability for every product or destination.

Available shipping destinations and methods, if any, will be displayed during checkout. If no shipping option is available for a destination, we are unable to ship that order to the selected address at that time.

Customers placing international orders, when available, may be responsible for applicable customs duties, taxes, import fees, brokerage charges, or other charges imposed by the destination country or carrier unless otherwise stated at checkout.