Chosen Souls Return & Refund Policy

Last updated: August 15, 2026

We want you to be confident in every purchase from Chosen Souls. If something isn’t right with your order, please contact us and we’ll work with you to resolve it.

30-Day Returns

Eligible items may be returned within 30 days of delivery for a refund or exchange.

To qualify for a return, merchandise must be unworn, unwashed, in its original condition, and free from stains, odors, pet hair, damage, or other signs of wear.

All returns must be authorized by Chosen Souls before being mailed.

Please do not send merchandise directly to our fulfillment provider, Epic Branding Solutions, Devyn Orchard, or to the address shown on the original shipment.

To request a return, contact us at support@chosensouls.store or submit a return request through your Chosen Souls customer account, when available.

If your return is approved, Chosen Souls will provide return instructions and, when applicable, a return shipping label with the appropriate return destination.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact support@chosensouls.store within 7 days of delivery so we can address the issue promptly.

Please include your order number, a description of the issue, and clear photographs showing the problem when possible.

If we confirm that your item arrived damaged, defective, misprinted, or incorrect, Chosen Souls will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

Nothing in this policy limits any rights you may have under applicable consumer protection law.

Exchanges

Size or color exchanges may be requested within the 30-day return period and are subject to product availability.

Merchandise must meet the same eligibility requirements listed above.

Depending on availability and fulfillment circumstances, an exchange may be processed as a return followed by a replacement or new order.

Return Shipping

For standard returns or exchanges that are not the result of an error by Chosen Souls or our fulfillment provider, the customer is responsible for return shipping costs.

When Chosen Souls provides a return label for a customer-responsible return, the cost of the return label may be deducted from the refund amount. We will communicate any applicable return shipping charge before the return is completed.

If an item arrived damaged, defective, misprinted, or incorrect, Chosen Souls will cover reasonable return shipping costs when a physical return is required.

Please use the return instructions provided by Chosen Souls. We are unable to guarantee receipt of merchandise returned outside the authorized return process.

Refunds

Once an authorized return is received, the merchandise will be inspected and we will notify you whether the refund has been approved.

If approved, Chosen Souls will initiate the refund to your original payment method within 5 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed since Chosen Souls confirmed that your refund was issued and you have not received it, please contact us at support@chosensouls.store.

Original shipping charges are generally non-refundable unless the return resulted from a damaged, defective, misprinted, or incorrect item, or a refund of shipping is otherwise required by applicable law.

Final Sale and Non-Returnable Items

Items specifically marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect, or applicable law requires otherwise.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@chosensouls.store.

Because many Chosen Souls products enter production or fulfillment shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once processing has begun.

Contact Us

For questions about returns, exchanges, damaged merchandise, or refunds, contact:

Chosen Souls LLC
Email: support@chosensouls.store
Website: chosensouls.store

Return requests must be approved before merchandise is mailed. The appropriate return destination will be provided directly to the customer as part of the approved return process.